What
would keep me from viewing a live stream?
You may not have access due to
Pop Up Blockers and Firewalls. To remove a Pop Up Blocker, click
on tools on your Internet Explorer browser, click on Pop Up Blocker,
and click on Turn Off Pop Up Blocker. Turn off your personal
Firewall during the live stream. Remember to turn these back
on after the stream.
Once
I click on the link should it begin playing immediately?
There will be a short delay while to the network buffers the
media. This buffering time delay actually helps provide a smooth
playback. There may not be any audio for the
first five minutes as all videoconferences begin with mics muted.
Picture
but no sound
Most videoconferencing sessions begin with muted mics and the
streamed event may not have any volume for the first five minutes
or so. Check the volume on your computer to make sure it
is not muted; check to see if your speakers are turned on; and
make sure your computer’s audio is not turned down. You
can also adjust volume on the media player's control panel.
How do I know if I have a local firewall
issue?
If you see a blue or black screen; do not get either video
or audio; or if you receive audio without video or video without
audio, you may be experiencing a firewall problem. Consult your
local LAN administrator.
What
causes the poor image quality?
Fuzzy, blurry or unclear images are usually caused during the
transfer of the compressed video signals over the Internet. This
is not an uncommon occurrence. Heavy Internet traffic is the
usual culprit, but other factors may contribute to this problem
as well.
Why
is the quality of the video better at certain times of the
day?
This is usually due to network congestion during the busier times
of the day.
I
cannot access the streaming session when I go to the streaming
website
The event may be passcode protected. The event facilitator will
need to provide the passcode in order to view the event. Firewall
issues or media player compatibility may be a contributing factor.
Please update your media player and make sure you can access
other media streams on the Internet before consulting with your
LAN administrator. Events will be archived on the
system for 10 days.
If
I downloaded Media Player at the beginning of the semester,
why won’t it work now?
You may wish to check if there has been an update by going to
the media player’s website. If you have multiple media
players on your pc, your system may be trying to play the stream
with an older version of software. Try reinstalling an updated
media player.
What
should I check if I don’t get sound?
Check to see if the speakers are turned off, muted or the volume
is turned down. You can also adjust volume on the media player's
control panel. IVN events begin with mics muted and you may
see a picture but no sound until someone talks.
Am
I able to download the stream, and store it?
No, the only option is PLAY.
