Troubleshooting

Troubleshooting Checklist

Walk through these initial troubleshooting steps before calling the IVN Help Desk:

• Make sure you are viewing from one of the approved browsers and it has either DSL or cable connections.
• Turn off any personal firewalls or pop up blockers.
• Check with your campus Help Desk if viewing on campus in a computer lab. There may be other Firewalls installed by the campus.
• Make sure you type the correct number if you were provided a PIN to access the event.
  
  If you have gone through the FAQ’s and the Troubleshooting Checklist, and you still cannot access the stream, call the IVN Help Desk at 701-777-6486 and select Option #1. Ask for Marshall or leave a message.