| Step
1) |
Open your Internet Explorer web browser
(remember TC Reliance does not work via Netscape or other
Internet browsers). Click on Tools then Internet Options. |
| Step
2) |
On the General Tab, click the Settings icon found
in the Temporary Internet section. Click on the View Objects
icon located in the lower right corner of the window. |
| Step
3) |
By clicking
the View Objects icon, you will open a directory of files.
Look for a file that contains the words
Crystal Report Viewer. You might find Crystal Report Smart
Viewer 7 or Crystal Report Smart Viewer 9. In any event,
if you find a file with the words Crystal Report Viewer as
part of the text, right click on the file and delete it.
If it is not there continue with the next step. |
| Step
4) |
Close your Internet browser |
| Step
5) |
Go to the Start menu; click on Search; click on
For Files and Folders; and click on All Files and Folders.
Search for and delete the following files:
a. Crviewer.dll (or Crviewer9.dll if you are using Crystal
Reports version 9)
b. Sviewhlp.dll
c. Swebrs.dll
|
| Step
6) |
Go to
the Start menu; click Run; type “regedit” in
the Open: box; and click OK. The Registry Editor will be
displayed. |
| Step
7) |
In
the Registry Editor, on the Edit menu click Find; type “crviewer.dll” in
dialogue box; and click the Find Next icon. |
| Step
8) |
If you
find a registry key, delete it by right clicking on the
file and
selecting delete. Continue clicking
Find Next until the computer finishes searching through the
entire registry. (please note: files with the word “Default” in
the name cannot be deleted). |
| Step
9) |
Repeat
steps 6 to 8 for the files “Crviewer9.dll” (if
you are using CR 9 or CE 9), “Sviewhlp.dll,” and “Swebrs.dll.” |
| Step 1 |
Open
Internet Explorer and log into TCR. Attempt to view any
report from the Reports menu. If
you are prompted to install the new ActiveX Viewer, click
Yes to install the viewer. Retry displaying any report. If a report
appears, congratulations – you have
completed the process and do not need to proceed with
the rest of these instructions. However, if the report
does
not appear, you will need to manually install the new
ActiveX Viewer by proceeding to the next step.
|
| Step
2) |
Download
the attached file “ActiveXViewer.cab” to
your computer and extract its contents using winzip to a
temporary folder. |
| Step
3) |
Move
the files “Crviewer.dll” “Sviewhlp.dll” and “Swebrs.dll” to
the c:\windows\System32 folder. Keep this folder visible. |
| Step
4) |
Go
to the Start menu; click Run; and type “regsvr32” in
the open dialogue box |
| Step
5) |
Drag
and drop the Crviewer.dll file icon from the System32 folder
onto the Run dialog box. Click OK. |
| Step
6) |
You
should receive an acknowledgement that says “dll
register server in c:\windows\system32\crveiwer.dll succeeded.” |
| Step
7) |
Repeat
steps 4 to 6 for the files “Sviewhlp.dll,” and “Swebrs.dll.” |
